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Service Desk Agent
Johannesburg
and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support track all incidents and service requests in the ticketing system.
Follow up with customers to ensure manage service desk queues, ensuring that all tickets are managed within the established SLAs.
Communicate clients and internal teams to keep them informed of ticket status and progress.
Install and configure experience
Must have experience with service desk ticketing systems and remote support tools.
Must have
share this job on whatsappThird Line Support Engineer Illovo
Computer Experts PersonnelSouth Africa
60-45k pm required to perform periodic telephonic, email and ticket duty on the service desk, providing 3rd line support support ticket even if the issue is not resolved on the call, we need to track all support tickets. - Call service requests when tickets are logged. - Call customers with open or pending tickets to supply feedback well as to get additional information. - MTTR on tickets are met according to SLA - Analyze issues and performance within the agreed ServiceLevel Agreement. Zendesk Tickets: ● Respond to high-priority incidents and service
Noc Engineer Tier -1 (night Shift)
Johannesburg
market related Monthly Operating Procedures
Trouble />Incident Logging
- Ticket raised within 15 minutes of receiving the call
/>Tracking Report /BI Tool
- Tickets
Incident resolved with the relevant SLA - Minimum of 10 tickets closed daily
Tracking Report
Sap Basis Consultant Pretoria
Workforce Staffing - GautengPretoria
tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
1082 Sap Basis Consultant (senior)
Workforce Staffing - GautengPretoria
tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
Noc Engineer Johannesburg, South Africa
FactJohannesburg
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) personnel to distribute, escalate, and close problem tickets in accordance with contract requirements. C) Escalates
Noc Engineer
Johannesburg
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
tickets in accordance with contract requirements.
C)
Service Desk Agent From 10000 To 20000 (ctc) - Yearly
Liham ConsultingJohannesburg
From 10000 to 20000 (Ctc) - Yearly and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and track all incidents and service requests in the ticketing system. Follow up with customers to ensure issues manage service desk queues, ensuring that all tickets are managed within the established SLAs. Communicate clients and internal teams to keep them informed of ticket status and progress. Install and configure software experience Must have experience with service desk ticketing systems and remote support tools. Must have CompTIA
Service Desk Agent Johannesburg, South Africa
Liham ConsultingJohannesburg
From 10000 to 20000 (Ctc) - Yearly and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and track all incidents and service requests in the ticketing system. Follow up with customers to ensure issues manage service desk queues, ensuring that all tickets are managed within the established SLAs. Communicate clients and internal teams to keep them informed of ticket status and progress. Install and configure software experience Must have experience with service desk ticketing systems and remote support tools. Must have CompTIA
1082 Sap Basis Consultant (senior)
Menlyn
Monthly tasks and tickets as required
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