Ticketing Jobs in Gauteng
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Service Desk Agent
Johannesburg
and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support track all incidents and service requests in the ticketing system.
Follow up with customers to ensure manage service desk queues, ensuring that all tickets are managed within the established SLAs.
Communicate clients and internal teams to keep them informed of ticket status and progress.
Install and configure experience
Must have experience with service desk ticketing systems and remote support tools.
Must have
share this job on whatsappNoc Engineer Tier -1 (night Shift)
Johannesburg
market related Monthly Operating Procedures
Trouble />Incident Logging
- Ticket raised within 15 minutes of receiving the call
/>Tracking Report /BI Tool
- Tickets
Incident resolved with the relevant SLA - Minimum of 10 tickets closed daily
Tracking Report
Noc Engineer Johannesburg, South Africa
FactJohannesburg
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) personnel to distribute, escalate, and close problem tickets in accordance with contract requirements. C) Escalates
Noc Engineer
Johannesburg
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
tickets in accordance with contract requirements.
C)
Service Desk Agent From 10000 To 20000 (ctc) - Yearly
Liham ConsultingJohannesburg
From 10000 to 20000 (Ctc) - Yearly and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and track all incidents and service requests in the ticketing system. Follow up with customers to ensure issues manage service desk queues, ensuring that all tickets are managed within the established SLAs. Communicate clients and internal teams to keep them informed of ticket status and progress. Install and configure software experience Must have experience with service desk ticketing systems and remote support tools. Must have CompTIA
Service Desk Agent Johannesburg, South Africa
Liham ConsultingJohannesburg
From 10000 to 20000 (Ctc) - Yearly and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and track all incidents and service requests in the ticketing system. Follow up with customers to ensure issues manage service desk queues, ensuring that all tickets are managed within the established SLAs. Communicate clients and internal teams to keep them informed of ticket status and progress. Install and configure software experience Must have experience with service desk ticketing systems and remote support tools. Must have CompTIA
Noc Team Leader - Ccna
Johannesburg
1000 Annually standard of ticket logging by team members
- Tickets logged within 15 minutes of receipt from client/
racking Report/BI Tool:
- Tickets
- Update clients hourly until
Operations Specialist Midrand
IsanqaSouth Africa
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
Sap Basis Consultant Midrand
IsanqaSouth Africa
tasks and tickets as required Action and resolve CIM (Critical Incident Management) tickets as required Management) tickets Raise and lead tasks PM (Problem Management) tickets as identified Handling Tickets and Tasks the organisational Agile Working Model Performing ticket duty services as and when required in-line with
It Support Administrator Sandton
Intellitech Systems Pty LtdSandton
Ensure logging of all support requests within a ticketing system (either ITS or customer owned) Perform Ensure resolution of escalated tickets in the ticketing system and monitor ticket ageing for assigned site
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