Responsibilities include resolving incidents and tickets across various financial modules, such as GL, AP Consultant Key Responsibilities: Incident & Ticket Resolution: Manage and resolve incidents across
Management) tickets.
· Action and resolve CIM (Critical Incident Management) tickets as required
credits being paid to customers, by managing aging tickets all less than SLA Maintain Billing Inventory Lists
Support Calls on Manage Engine Service Desk (our ticketing system). Assisting Customers with First Line Support
through various cloud platforms.
Daily Automated Client Data Import Jobs Support Ticket Management For more information please contact
links through various cloud platforms. Create tickets, troubleshoot issues, and follow up on data links
effectively. Manage customer inquiries and support tickets using PSA. Provide remote support to clients utilising