Job Description:
Respond to service requests and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.
Assist users with password resets, account
Introduction Introduction Our client in the IT space is looking for a Service Desk Agent to join their dynamic organization. The successful incumbent will be responsible for providing exceptional customer service and first-line technical support to clients, troubleshooting basic technical issues, se
Introduction Introduction Our client in the IT space is looking for a Service Desk Agent to join their dynamic organization. The successful incumbent will be responsible for providing exceptional customer service and first-line technical support to clients, troubleshooting basic technical issues, se
organisational Agile Working Model Performing ticket duty services as and when required in-line with feature
perform periodic telephonic, email and ticket duty on the service desk, providing 3rd line support to customers to track all support tickets. - Call customers to clarify incidents and service requests when tickets ServiceLevel Agreement. Zendesk Tickets: ● Respond to high-priority incidents and service requests. ● Work with perform periodic telephonic, email and ticket duty on the service desk, providing 3rd line support to customers to track all support tickets. - Call customers to clarify incidents and service requests when tickets
We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network f
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing high-level support to customers. This highly visible role requires excellent communication, coordination, analytical, and problem-solving skills. Work as part of a wider team, focusing on ach
closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for
Tool:
Job Purpose: The Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately allocate on site tickets to the relevant technician/branch/contractor within 30 minutes of