successful incumbent will analyze training needs and prioritizes contact centre training in line with operational Office products. 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train evaluates the trainings’ effectiveness. Provides comprehensive assessment reports to contact centre management Discuss alternative training methods and interventions with the Contact Centre Training Manager if the application to be unsuccessful. The post Training Facilitator (Contact Centre) (X2) appeared first on freerecruit
exciting opportunity available for 2 Training Facilitators (Contact Centre). The successful incumbent will will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts Office products. 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train evaluates the trainings’ effectiveness. Provides comprehensive assessment reports to contact centre management Discuss alternative training methods and interventions with the Contact Centre Training Manager if the
provide support for SMEG customer functions. Train call centre staff on call avoidance and accurate capturing
Based in Randburg
Shifts between 07:00 am- 20:00 pm
Working from Monday to Monday including public holidays- 45 hours week scheduleÂ
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OVERALL PURPOSE OF JOB:
Process customer service and technic
the performance of staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: the performance of staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS:
On-site training for administrators within the accredited partner's.
     - Process alignment to GSPN in accordance to actual process's on the ground.
     - Warranty billing and error clearing which will reduce SSA's support department's burden.<
2+ years’ experience in sales training within a BPO or contact centre environment.
Our client in the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with possible extension. Role Overview: Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery. The candidate will be allo
Our client in the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with possible extension.
Role Overview:
Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery. The candida