develop and deliver people development and career management architecture and best practice solutions which and also manage the EE function within the JSE. Results Delivery Deliver on the Annual Learning and Development and line management on all people development solutions to enable business performance Manage the allocated and manage an integrated digitised learning ecosystem, incorporating e-learning, mobile learning and continuous learning Partner with Subject Matter Experts to curate relevant, fit for purpose e-learning programmes;
develop and deliver people development and career management architecture and best practice solutions which and also manage the EE function within the JSE. Results Delivery Deliver on the Annual Learning and Development and line management on all people development solutions to enable business performance Manage the allocated and manage an integrated digitised learning ecosystem, incorporating e-learning, mobile learning and continuous learning Partner with Subject Matter Experts to curate relevant, fit for purpose e-learning programmes;
develop and deliver people development and career management architecture and best practice solutions which and also manage the EE function within the JSE. Results Delivery Deliver on the Annual Learning and Development and line management on all people development solutions to enable business performance Manage the allocated and manage an integrated digitised learning ecosystem, incorporating e-learning, mobile learning and continuous learning Partner with Subject Matter Experts to curate relevant, fit for purpose e-learning programmes;
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
The main purpose of this role is the accurate management of all administration processes with utmost care Learner Management Systems (LMS) C4ME, Ed-Online Capturing of Employee Training Records; Managing of LMS; Continuous Enhancement of L&D and Preparation of Training Interventions Implementation of new processes preparing for training interventions and Induction, which includes meeting schedules and training attendance grow. A Degree or Diploma in Administration/ HR/ Training/Psychology; Recent Graduate; Basic level competency
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
y to build customer loyalty
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)