incumbent will analyze training needs and prioritizes contact centre training in line with operational operational needs. Conducts training and development programs to improve individual and organizational performance – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through with the Contact Centre Training Manager and management. Ensures that the identified training needs analysis
available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training needs and and prioritizes contact centre training in line with operational needs. Conducts training and development – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through with the Contact Centre Training Manager and management. Ensures that the identified training needs analysis
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
work with little supervision
EDUCATION
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
services, card personalisation and issuance, credit management software as well as debit and credit card payment position. KEY RESPONSIBILITIES: Handle incoming calls Manage incoming emails Handling incoming chats Make outbound Service Level Agreement Perform installation and training on products Log all interactions on internal system general product queries Contact customers to provide installation and training Outbound calls to customers N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage finance debt collection matters. The post Senior Contact Centre Agents appeared first on freerecruit.co.za
Maintain and update your daily workflow queue for management reporting • To strive to have zero lost calls To verify and update if necessary all personal contact information for clients including the Medical Aid required for assessing the claim. • Liaising with the Manager regarding the claim decision pertaining to a client years proven client service/call centre experience. • Good time management • Proactive and creative in resolving
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
work with little supervision
EDUCATION