customer care, sales, claims, administration and office-based services to international clients across to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your done timeously Coaching and Development of Staff Technical Skills: Proficiency in telecom technologies and skills: · Proven ability to lead and manage a technical team. Excellent interpersonal and communication with the ability to convey complex technical concepts to non-technical stakeholders. Strong organizational
customer care, sales, claims, administration and office-based services to international clients across experience in training staff in the international Call Centre (BPO) industry. Responsibilities: Training coordination and preparing training material. Conduct new hire training. Conduct refresher training. Coaching. Align Align training with required KPI. Subject matter expert. Requirements: Matric. Facilitation course. Learning Learning and development course. Experience training staff in a call centre environment. Experience in
customer care, sales, claims, administration and office-based services to international clients across Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to to service level agreements (SLAs) and operational metrics. Analyse performance data to identify trends teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and
customer care, sales, claims, administration and office-based services to international clients across Joburg South or 20 kilometres away from our Parktown Office. Computer literate and be able to type at least