and maintaining relationships
• Treating Customers Fairly
• Initiative
• Results Driven/Achievement
and maintaining relationships
? Treating Customers Fairly
? Initiative
? Results Driven/Achievement
for micro institutions, based on the Treating Customers
Fairly (TCF) approach;
• Assist the Manager
accountability for ensuring that the outcomes of Treating Customers Fairly (TCF) are central to customer service
Ensures that the principles of TCF (Treating Customers Fairly) are embodied in the processes and practices
Ensures that the principles of TCF (Treating Customers Fairly) are embodied in the processes and practices
customer satisfaction. Customer Centricity: Treat customers fairly and address their needs effectively. Effective
customer satisfaction. Customer Centricity: Treat customers fairly and address their needs effectively. Effective
customers in a customer centric manner (Treating Customers Fairly) Effective self-management and teamwork
to the culture and principles of TCF – treating customers fairly. Comply with Group and Industry regulatory