doing:
Provide day-to-day support for our in-house software applications.
Diagnose and resolve
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
reputable Investment Firm seeks a highly skilled Application Support Analyst to fill a 12-Month Fixed-Term Contract provide optimal & seamless 1st and 2nd Line Support, ensuring operational stability and increasing Degree/Tech course in IT/Commerce, Sciences or Engineering with 3 years' work experience in a similar role encompass in-house, and vendor developed applications (applications include the following technologies C# development environments. Work on multiple projects. Support domains with the technical setup and configuration
service desk, desktop support, network support, etc.
Teams
high-quality technical support to both technical and non-technical end users while supporting a wide range of equipment is running at optimum as the next Support Engineer sought to join the Cape Town team of a dynamic required between customer's sites and providing support to other areas of the business where required. hands-on support. Maintain service qualifications and achieve all KPIs. Provide remote support where applicable While we would really like to respond to every application, should you not be contacted for this position
Experience & Qualifications
The support engineer needs to be proficient using technology and
configurations. The support engineer will be required to travel between customers sites and provide support to other
Teams
SOPs, and Office SharePoint sites. Onsite IT Support IT Procurement: Oversee the IT procurement process Africa, and Luxembourg to ensure comprehensive IT support for staff in these regions. Bachelor's Degree, troubleshooting skills Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and Access
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. limited to:
/>- Assist with escalations from 2nd line support engineers
- Technologies include (but not limited