Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
work a six day work week
KNOWLEDGE
to work with little supervision EDUCATION, QUALIFICATIONS
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
company based in the Midrand area to give office support to other staff members, data capturing, reporting Responsibilities: Switchboard Enquiries Complaints Tracking reps daily, weekly and monthly reports H/O weekly
professional to join their team as a PreOwned Vehicle Sales Executive.
Key
needs and preferences.
of their team as a New Vehicle Sales Executive.
Key
needs and preferences.
We have a vacancy for a New Vehicle Sales executive with a large, fast-selling branded dealership Presenting vehicle options, Arranging test drives, Administrative tasks, Delivery of the new vehicle.
< Minimum of 1 to 2 years sales experience with Vehicle Sales.your knowledge, investigative and problem solving support skills. To keep customers regularly updated through post held To maintain an up-to-date knowledge of supported applications and developments To take an active with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
individual who will primarily be required to supply support to the external sales team to free them up to service that customers receive excellent service. Sales Support will also provide administrative backup to Sales