is the world our Client, a Group that delivers quality bespoke engineering products and services, is creating creating. We are looking for a visionary, a quality specialist to join their team.
Are
We're on a quest to find a Quality Officer who is not just a quality enthusiast, but a passionate master elegant systems and turn potential pitfalls into quality triumphs. The details matter!
Your Mission:
Job Description
The Senior Quality Analyst is responsible for overseeing and ensuring of quality processes and procedures across assigned accounts. This role involves leading quality initiatives enhance overall quality performance. Additionally, the Senior Quality Analyst assesses the quality of performance performance of contact center staff, monitors communications, and recommends improvements to enhance the overall • Develop and maintain quality Process: Design, implement and update quality process and procedures,
regulations and procedures
risk department. Identifying fraud syndicates Monitoring and ensuring clients tiers are correct Overseeing tickets to assess abuse. Monitoring Branch winners Monitoring Voucher abuse Monitoring of back offices, to
needs from all demographics, delivering a high quality, professional service to these customers.
Â
Â
KNOWLEDGE
opportunities to expand the distribution network. Monitor market trends and competitor activities to adjust and analyze customer feedback to improve service quality and product offerings. Prepare regular sales reports
environmental monitoring with external accredited organisations Manage the issuance, use, and monitoring of TLD Hazardous Substances Act, Environmental Management Air Quality Act, National Environmental Management Waste Act
environmental monitoring with external accredited organisations Manage the issuance, use, and monitoring of TLD Hazardous Substances Act, Environmental Management Air Quality Act, National Environmental Management Waste Act
departments to enhance support systems and procedures Monitor and analyze support metrics, identify areas for guidance, training, and mentorship to ensure high-quality service delivery Handle escalated customer issues
escalated customer issues and provide resolutions Monitor and analyse support metrics, identify areas for guidance, training, and mentorship to ensure high quality relevant service delivery and team motivation and