the contact center, ensuring adherence to service level agreements (SLAs) and operational metrics. Analyse and manage workforce planning, including staffing levels, scheduling, and resource allocation. Drive a culture supervisors and agents, promoting professional development and high performance. Qualifications: Degree
to work shifts based on international time zones. 1-year international call centre experience – required
Monthly tasks are done timeously Coaching and Development of Staff Technical Skills: Proficiency in telecom Experience in performance management and team development. Additional Req: Strong analytical skills with with the ability to assess complex problems and develop effective solutions. Ability to work in a fast-paced
Requirements: Matric. Facilitation course. Learning and development course. Experience training staff in a call centre