Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Operations Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
customer sites and inspect machines; Managing technicians; To manage contract costs; Discuss contract repairs customers; Manage and inspect technicians' vans for stock; To lead the contracts service team; Ensure experience in a forklift environment; 4 years management experience.
As a graduate project manager, your role spans a wide range of responsibilities aimed at enhancing organizational satisfaction. You will oversee Customer Relationship Management (CRM), ensuring smooth client interactions and attitude Excellent communication skills Project management Very strong organizational skills
My client has an opportunity available for a WORKSHOP FOREMAN. Kindly be advised that this is an INTERNAL of workmanship and service delivery to customers; supporting the Service Manager to operate an efficient efficient, profitable service centre. Position Overview This purpose of the position is to provide effective of workmanship and service delivery to customers; supporting the Service Manager to operate an efficient efficient, profitable service centre. Specific Role Responsibilities Key Duties and Responsibilities: • Supervise
for an experienced and detail-oriented delivery manager to join our dynamic Group Technology team. The play a crucial role in planning, coordinating and managing the delivery and releases of our software solutions valuable technology improvements and the delivery manager forms a pivotal part in achieving this objective deficiencies are identified. • Coordinating and managing release activities, blockers and mile stones between Identify the risks that can delay releases and manage them: ensuring that the scheduled objectives are
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
provide an exceptional and professional customer service experience including to perform to the best of reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers y to build customer loyalty
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