Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Equivalent Experience
is a forward-thinking company specialising in call centre services across various sectors, including FinTech
Banking, Sales, Insurance, Customer Service, or Call Centre environments.
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management
forms part of a team within the Shared Services Centre, and is responsible for assisting with Hire to - 2 years' relevant experience in a HR Service Centre environment Proven proficiency in relevant payroll
forms part of a team within the Shared Services Centre, and is responsible for assisting with Hire to - 2 years' relevant experience in a HR Service Centre environment Proven proficiency in relevant payroll
coverage of claims. Communicate with policyholders, agents, and third parties to gather additional information