Manager/Team Leader to manage a growing financial services team based in Pretoria. Our reputable client in Business Science degree At least 7 years (Financial Services - Life Insurance industry) experience Experience Experience in management of a financial services team. Proven leadership and team management experience. An
client is a direct financial services company. Who are passionate about service excellence, convenience and world-class direct financial services business that offers a complete array of services under one convenient proficient in dealing with clients at all levels. • Customer focus. • Professionalism. • Flexibility. • Ability Commitment to personal and team goals. • Strong service, and problem-solving skills. Minimum Experience
client is a direct financial services company. Who are passionate about service excellence, convenience and world-class direct financial services business that offers a complete array of services under one convenient proficient in dealing with clients at all levels. • Customer focus. • Professionalism. • Flexibility. • Ability Commitment to personal and team goals. • Strong service, and problem-solving skills. Minimum Experience
credit process for customers including opening of accounts, vetting of customers, allocating payments
payments and collecting monies. Conduct customer vetting with credit bureaus for new accounts.
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conduct customer vetting on new accounts.
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in - Provide effective training
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in - Provide effective training
understanding of customers business and solution requirements. Manage and upsell on customers transactional full range of products, services and support options to ensure high customer delight.
strategies for improvement. Deliver excellent customer service and identifying opportunities. Understand
strategies for improvement. Deliver excellent customer service and identifying opportunities. Understand
Compliance requirements
- Deliver high-quality customer service
Experience & Knowledge: