seamless customer experience and achieving sales targets. DUTIES & RESPONSIBILTIES: Customer Support: incoming inquiries from potential and existing customers regarding Engineering and Mining products, pricing Prepare and send detailed and timely quotations to customers based on their requirements and specifications and shipping details to customers. Technical Assistance: Assist customers with technical inquiries related Build and maintain strong relationships with customers, understanding their needs and providing solutions
service perform above tasks on site at customers as required, both on surface and possibly underground and attend promptly to equipment breakdowns at customer sites.
you have a technical background and a knack for customer service, this position offers an exciting opportunity planning, implementation, and completion. Manage customer escalations effectively to resolve concerns promptly sales teams and customers for sales and technical clarification. Attend and document customer meetings, providing minutes to all stakeholders. Deliver exceptional customer service, especially during plant breakdowns, to to maximize efficiency. Understand and manage customer expectations. Oversee stock control management
operational problems and as per customer requirements. Troubleshoot and diagnose customer installations and areas findings Maintaining daily communications with customers to ensure resolution and proper follow-up. Trade experience dealing with clients on site. Must be customer focued Must be willing to travel Must have working
tooling and hydraulics industry Inspect and repair customer's hydraulic equipment on site, or when necessary Return repaired equipment to the customer Safety training Advise customers on products to buy based on application
servicing customers, developing and designing new products, managing projects, and traveling to customer sites Process Specialist.
• Provide technical support to customers for the installation, commissioning, and use of ATESS products Handle customer complaints and promptly complete product fault repairs • Visit key customers regularly their needs and equipment operation, and expand customer relationships • Major in electrical engineering
are
•To discuss matters with service advisors and customers as required and provide lucid explanations •To functions •To ensure vehicles are returned to the customer after service in a neat and clean condition •Correct •Correct write-up's of job cards •Ensure customer satisfaction is of the highest leve •Work on Saturdays
growth by seizing sales opportunities, nurturing customer relationships, and providing technical support Ability to build and maintain relationships with customers and internal stakeholders Excellent problem-solving targets Willingness to travel occasionally for customer meetings, and industry events