application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively Pro-actively check daily, weekly and monthly environment health reports Help co-create the relevant information
service level agreements (SLA's) Perform daily server health checks Continuous Maintenance: Carry out after