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Assistant Manager
Exl
Cape Town Region
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
share this job on whatsappManager _sa_cape_town_c76-uk
ExlCape Town Region
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
Assistant Manager Cape Town
ExlCape Town Region
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call
Manager Cape Town
ExlCape Town Region
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
Manager - Digital Transformation
ExlCape Town Region
overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI
Manager Cape Town
ExlCape Town Region
overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI
Senior Executive
ExlCape Town Region
DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide updates and evaluating the effectiveness of the training programs. The primary interactions would include attending the training apart from periodic reporting of all the above to the Operations owner /Training leader /Ability to: Assess process-training needs. Deliver presentations or training using acceptable methods and 12 months of training experience in BPO / Utilities industry. Prior exposure to training shall be preferred
Senior Executive Cape Town
ExlCape Town Region
DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide updates and evaluating the effectiveness of the training programs. The primary interactions would include attending the training apart from periodic reporting of all the above to the Operations owner /Training leader /Ability to: Assess process-training needs. Deliver presentations or training using acceptable methods and 12 months of training experience in BPO / Utilities industry. Prior exposure to training shall be preferred
Resilience Analyst
ExlCape Town Region
RESPONSIBILITIES Education/Training/Computer skills: Information Security and/or Information Technology Support/ input to the Group Incident Management Process. Manage the schedule of testing for all in scope schedule in point 5 above. Liaise with the Risk Management function to ensure all risk drivers are updated and prioritise work, preferably using Project Management tools (such as Atlassian JIRA, Microsoft Planner) such as: data protection, identity & access management, with an ability to identify risks across these
Analyst Cape Town
ExlCape Town Region
RESPONSIBILITIES Education/Training/Computer skills: Information Security and/or Information Technology Support/ input to the Group Incident Management Process. Manage the schedule of testing for all in scope schedule in point 5 above. Liaise with the Risk Management function to ensure all risk drivers are updated and prioritise work, preferably using Project Management tools (such as Atlassian JIRA, Microsoft Planner) such as: data protection, identity & access management, with an ability to identify risks across these
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