designer is required to identify the skills, knowledge, and attitude gaps within our organisation. The Create, maintain, and support a range of training resources to allow all staff to self-develop. Work closely set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training content Materials would be a distinct advantage. Excellent knowledge of learning theories and instructional design Lesson and curriculum planning skills. Solid knowledge of course development software and at least one
to business and IT Leadership Provide expert knowledge of application architecture, and consult business technology teams when application architecture knowledge is needed Create project and application architecture standards and meeting service levels; manage resources. Leadership skills; ability to lead and motivate constructively challenge existing processes. Knowledge of dialler systems. Troubleshooting of frequent field advantageous Work experience with extensive knowledge of voice, messaging, and email Contact Center