About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
will be provided Office Hours: 08h00 – 17h00 Monday to Friday Please provide an indication of expected salary
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics
transportation services through a network of over 3500 agents worldwide. Description IMPORTANT NOTICE: Although
transportation services through a network of over 3500 agents worldwide. Description IMPORTANT NOTICE: Although
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology