scripting. Service Management processes (Problem Management, Capacity Management, Service Design, Incident
investigating complaints; conducting tests; resolving problems. Manage all on site installation, repair, maintenance
initiatives. The ideal candidate excels in problem-solving, project management, and building collaborative relationships management, and system design; Excellent problem-solving and project management skills; Ability to build collaborative
issues; Ensure effective incident response and problem management processes are in place and followed; Lead
analysis and problem management, working in conjunction with the Problem and Configuration Manager. Maintenance
devices Identify, troubleshoot, and resolve problems with managed mobile devices Assist other technology Team
Service Level Agreements Quality Assurance Problem management (analysis and addressing the root cause of
The Business Analyst will form part of the continuous improvement team based at the client's site. The aim of the role is to provide the client with the relevant reports, information, and decision support to assist in operations, cost saving initiatives and identify, test and implement cost saving i
Project Management (preferable) Problem solving skills Risk Management Customer Expectation Management