configuring hardware and software. Speaking to staff to quickly get to the root of their problem. Providing feedback. Talking staff through a series of actions to resolve a problem. Following up with staff to ensure the
Specialists, Technical Specialists, and administrative staff. Lead, manage and grow the Client Services business Specialists, Technical Specialists, and administrative staff. This individual is accountable for all aspects
schedule/database Determine the IT training needs of users/staff Grade 12 -5 years on site experience -2 years experience
Management Skills: Ability to lead and motivate staff, fostering a positive and productive work environment both front and back-office operations Managing staff Implementing systems and processes Driving business
Management Skills: Ability to lead and motivate staff, fostering a positive and productive work environment both front and back-office operations Managing staff Implementing systems and processes Driving business
in their daily duties Coaching and mentoring of staff Oversight of the third-party claims process Authorisation meetings Report creation Daily administration Holding staff accountable to policies, procedures, and SOPs Identifying
in their daily duties Coaching and mentoring of staff Oversight of the third-party claims process Authorisation meetings Report creation Daily administration Holding staff accountable to policies, procedures, and SOPs Identifying
and support clients on the Video products. Assist staff with escalated calls and queries that relate to Solutions. Communicate new features or products to staff and ensure thorough coaching that they are competent
configurations, and user guides Collaborating with other IT staff and departments to ensure smooth functioning of
connectivity to sites / devices Train and mentor new staff Manage department, schedule site visits Reporting