Analyst:
Our client, a growing Managed Service Provider company, is expanding to the Cape Town for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually latest technologies to provide exceptional customer service in support of our clients. Remuneration based years in general call center, office and customer service experience
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience:
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering mail routing, and account management Logging customer queries and updating tickets with SLA time Remote (2016/365) Familiarity with on-prem and hosted email services like Office 365 & G-suite Advanced Networking
with top-tier insurance, consulting or financial services firms such as Old Mutual, Sanlam, Momentum Metropolitan future product manager roles in the financial services sector in South Africa, Kenya, Zimbabwe, Nigeria management experience in the insurance and/or financial services industry Strong understanding of the South African problem-solving skills, with a focus on delivering customer-centric solutions Excellent leadership, communication
configure, and deliver solutions tailored to meet customer requirements. Create supporting documentation resolution, and troubleshooting for customer solutions. Understand customer needs and collaborate with team Implementation Microsoft Dynamics CRM Customer Relationship Management (CRM) Customer Engagement Software Development
include business-aware digital twins, consulting, and custom software for seamless integration and efficiency back-end services Collaborate with sysadmin and network engineers to improve resilience and service availability
Zealand, and South Africa. Providing transportation services through a network of over 3500 agents worldwide transmissions from CargoWise with 3rd party software and customs Working with the CargoWise Registry in setting
Zealand, and South Africa. Providing transportation services through a network of over 3500 agents worldwide transmissions from CargoWise with 3rd party software and customs Working with the CargoWise Registry in setting
dashboards for new campaigns, continuation campaigns and custom campaign dashboards. To provide QA (Quality Assurance)
dashboards for new campaigns, continuation campaigns and custom campaign dashboards. To take a brief on improvements