Customer Service Jobs For 2013 Jobs in Johannesburg

information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple

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Mcse Engineer Midrand

Datacentrix

Midrand

responsible for the efficient logging and response to customer requests, adherence to specific Operational Level positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the

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Technical Engineer NEW

Johannesburg

R35 000 - R40 000

engage with customer administrators to implement, maintain, and support the products in the customer environment environment. This is a customer-facing role with daily engagements either in person or remote

Implementation implementation projects
Consultation to ensure customer environment readiness
Configuration and deployment product
Discuss environment requirements with customer technical specialists including:
Storage projects
Product Support
First contact with customers on support related issues
Potential to move

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