We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents and is communicated to the customer. A Service Desk Agent is responsible to drive various resolver parties
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
and Local campaigns.
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics
Skills/Experience:
1. Mastery in Microsoft 365 Admin Centre and Microsoft 365 SharePoint (5+ Years).
2
transportation services through a network of over 3500 agents worldwide. Description IMPORTANT NOTICE: Although
transportation services through a network of over 3500 agents worldwide. Description IMPORTANT NOTICE: Although
Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist