We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof with the interface partner NOC (Network Operation Centre). • You apply existing operating models in a future-proof
CAB Interaction with clients through meetings, calls and emails. Receiving, troubleshooting, resolving
business architecture or ARIS added advantage BPMN Centre or Excellence, data analysis, UI/UX, banking experience
be expected to create prototypes, develop user-centred software, and advise on technical specifications
practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware
business architecture or ARIS added advantage BPMN Centre or Excellence, data analysis, UI/UX, banking experience
Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated