to Explore Possibilities.
We are looking to hire 5 Service Desk Agents I
channels in a positive and helpful manner.
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically Absa users utilising the given remote tools, by resolving all non-hardware related incidents recorded in Ensuring that all incidents logged in Service Now are resolved remotely within the back-office's service level incidents logged in Service Now that cannot be resolved remotely, are re-assigned to the relevant parties incidents that have been logged in Service Now and not resolved within the set service level agreement. Ensuring
diagnosing and resolving technical issues. • Document and track customer interactions and resolve issues. • • Collaborate with cross-functional teams to resolve customer issues. • Participate in training and development
resetting of passwords.
ensure optimal network performance. Identify and resolve technical issues to minimize downtime and maintain technical teams to optimise network performance, resolve complex issues and implement upgrades or expansions
ensure optimal network performance. Identify and resolve technical issues to minimize downtime and maintain technical teams to optimise network performance, resolve complex issues and implement upgrades or expansions
judgment in resolving issues in specific situations or in making recommendations to resolve varied but
standards and adhere to the SLA's. Liaise with resolver teams to ensure resolution of customer queries
lifecycle, change management). Resolve incident tickets. Analyse and resolve problem tickets. Experience
management tools. Monitoring project progress, resolving obstacles and handling issues to ensure that clients' facilitating the handover to the operational area, resolving outstanding service provider issues and payments