Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate shift workers, potential issues promptly Managing and co-ordinating shift workers effectively to ensure continuous coverage scheduling and optimising resources during various shifts Taking accountability for handling corrective intervention least 3 to 5 years' experience in co-ordinating shifts, managing resources effectively, and optimizing
Quality Assurance Agent with 5 year's quality management experience in a Call Centre environment to join join their team on a 3 year contract The contact centre service will support the channels below (and any Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation sessions
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
and written)
verbal and written) Required to work, day and night shifts. Desktop Support Engineer, Security, Networks
10 years of experience in technology, contact/call centres, grant management, or related fields. Proven