year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
consulting or financial services firms such as Old Mutual, Sanlam, Momentum Metropolitan, FSDA, Deloitte
Management Team, Merchants Department, Impacted Call Centre Agents.
10 years of experience in technology, contact/call centres, grant management, or related fields. Proven
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
CICS region (validation) Dev region migration from old environment to new environment Production customization