Mainframe Application Contractors to provide operational support during the Mainframe Modernization program ensure the operational continuity of critical business processes by maintaining and supporting the mainframe Responsibilities:
corrective intervention tickets and Tier 2 network operations support requirements, including escalation management accountability for providing Tier 2 network operations support, resolving complex technical issues within
issues - Applications Operations support for Authorizations and other operational support as required - Collaboration
dashboards. Post go-live support. General Operations support. End to End Testing support. NB: By applying
dashboards. Post go-live support. General operations support. End to end testing support. Qualifications
Management - Applications Operations support and other operational support as required - Implement and
operational manuals. 2nd and 3rd level technical operational support for developers (technical end users developing
operational manuals. 2nd and 3rd level technical operational support for developers (technical end users developing
for implemented solutions - Offer general operations support as required - Participate in end-to-end testing
operational manuals. 2nd and 3rd level technical operational support for developers (technical end users developing