Pretoria is looking for a AWS/Azure Operations & Incident Manager to join their team on a contract until infrastructure, monitoring, debugging and fault-finding. Management/Coordination of Incidents across several internal external support organisations. Config management & Service management. Active participation in Agile ceremonies Deployments/ Releases. Required to attend to operational incidents when required as well as be on occasional Docker. ITIL processes, in particular Incident , Problem Management, Configuration Management. Salary Market
Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel working closely with clients and operations team to carry out process improvement activities and facilitate Office � MS Excel, Power Point, Word Doc, Outlook Process Mapping/Value Stream Mapping Knowledge of calls system and its usage (NICE, Witness, etc) preferred Process Specific Skills Knowledge of industry domain being
My client is seeking an Operations Manager for Fraud and Risk to be responsible for developing and strategies to mitigate fraud and manage risk within the organisation's operations. This role involves overseeing
engagement. You will improve and optimise our operational efficiencies and effectiveness within a Digital significant role in terms of influence and will need to manage the business relationship, project teams and the the opportunity to present results to client management and implement recommendations in collaboration contract REQUIREMENTS Oversees and assesses existing processes and workflows. Optimizes productivity by designing new procedures. Assembles reports to document process status and changes. Track metrics to discover areas
We are looking for an Intermediate Process Engineer to join our team, based in Johannesburg. This position a solid understanding of Enterprise Business Processes and business analysis. Responsibilities include implementing and testing end-to-end enterprise business processes of a multi-skilled team. The candidate must also user training to leading presentations to senior management and executive. To work with stakeholders throughout organisation's strategy, processes, information and information technology assets. T The Process Engineer links
position of Network Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate and Tier 2 network operations support requirements, including escalation management. View our other positions identify and address potential issues promptly Managing and co-ordinating shift workers effectively to Taking accountability for providing Tier 2 network operations support, resolving complex technical issues within within the defined service level agreements Managing escalations efficiently, ensuring proper documentation
The Business Process Analyst (BPA) is primarily responsible for analysing and documenting the workflows workflows and operational processes of prospective and actual customers in the Healthcare space and the development analysis documents on the workflows and operational processes of customers. The BPA will then determine support deployment activities, merge processes, perform change management and resolve incidents. My client team and Business team Supporting the training process. Understand generic healthcare industry requirements
Description Intermediate Process Engineer: Banking: 1 year FTC Agile Concepts Agile Estimation and Prioritization validating, documenting, and communicating business-process-related knowledge through modelling, simulating dependencies Defining and tailoring the business/process analysis approach at project life cycle level Experience with assessing, mapping, and optimizing business processes Must have been involved in the delivery of formal business process change that included the application of process automation and document management technologies
familiarity with ITIL processes, including incident, change, and problem management as well as experience experience with project management and/or IT provider steering This is a contracting role based in Gauteng (Menlyn) Responsibilities: Support global IT network operations teams at the Group by equipping them with the Experience in IT infrastructure or application operations Experience working with enterprise network technologies ways to reduce complexity Effective stakeholder management and communication skills Experience working in
Pretoria is looking for a AWS/Azure Operations & Incident Manager to join their team on a contract until infrastructure, monitoring, debugging and fault-finding. Management/Coordination of Incidents across several internal external support organisations. Config management & Service management. Active participation in Agile ceremonies Deployments/ Releases. Required to attend to operational incidents when required as well as be on occasional Docker. ITIL processes, in particular Incident , Problem Management, Configuration Management. Salary Market