currently be or have previously been part of a SETA funded internship or graduate program. Bachelor of Commerce
about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services management systems and/or areas of specialization • Provide consultation on the use of “Information about IT” on customer requirements • Feedback on findings provided to client • Data of findings analysed and interpreted on customer requirements • Feedback on findings provided to client • Data of findings analysed and interpreted management systems and/or areas of specialization • Provide consultation on the use of “Information about IT”
Responsibilities Assist users with day-to-day IT issues Providing end user support to end users Quality incident on the CA and SRS system within the agreed SLA Provide remote support to end users (Including WFH users) agreements Provide feedback and update outstanding open incidents and requests logged on CA Providing first knowledge base Escalating re-occurring incidents and providing input to the end user problem management forum Customer and service excellence approach Attention to detail If you are ready for the next exciting step in
developing mitigation strategies and contingency plans. Provide administrative support: Perform general administrative team: Work closely with project team members, providing administrative support, coordinating activities multiple tasks, prioritize work, and meet deadlines. Detail orientated and methodical. Analytical and critical
about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services and develop software updates and fixes for them Provide root cause analysis for production errors Building Passion for technology and learning. Attention to detail. Analytical skills Problem solving Strong presentation
problem-solving skills. 3. Excellent attention to detail and ability to follow instructions accurately.
functional and business specifications; write detailed universally understood procedures for permanent
with SQL optimization. Monitor database system details within the database, including stored procedures
with SQL optimization. Monitor database system details within the database, including stored procedures
identifying opportunities for improvement, and providing strategic recommendations. They collaborate with meets business needs. Mentoring and Leadership: Provide guidance and mentorship to junior business analysts