welcomes job applications from passionate and hard-working team players who want to be part of our ever-growing adaptability to different personality types 1 year call centre experience in the igaming sector .
defined standards. Objectives Logging and Managing Calls on Helpdesk Management System Microsoft Server OS Hybrid MS WSUS Active Directory DNS DHCP System Center Configuration Manager Microsoft Azure and Office Pressures and Setbacks Deciding and Initiating Action Working with People Presenting and Communicating Information
communications platforms, collaboration tools, and contact center solutions. Responsibilities: Execute fundamental
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow Experience working with PSA systems; experience with Kantata/Kimble a plus Experience working with Salesforce
be a part of their innovative and collaborative work environment at Metis Ware Supply first line IT support accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver groups timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients transport Ability to work efficiently and effectively under pressure Ability to work independently without
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs English language •Ability to work under pressure and tight deadlines •Ability to work at own initiative •Observant
Why work for us?
If the daily grind makes you wonder if there's
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership to: Service Desk Manager Location: Hybrid Working. working for our US customer. Hours: Monday to Friday Friday, 37.5 hours, 15:00 to 23:00, 60-minute lunch Working hours as such, due to the time difference in the
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable Certification ATTRIBUTES: Demonstrated ability to work effectively in a dynamic, collaborative environment you not be contacted for this position within 10 working days please consider your application unsuccessful