Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
Acuity clinical systems (Anaesthesia and Critical Care) Cardio Vascular IT, Getinge DHS support and Clinical able to be the subject matter expert that the customer can rely on; Be a positive representative of the the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective communications, both written written and verbal, between company and the customer by means of regular meetings, feedback reporting, escalation
Acuity clinical systems (Anaesthesia and Critical Care) Cardio Vascular IT, Getinge DHS support and Clinical able to be the subject matter expert that the customer can rely on; Be a positive representative of the the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective communications, both written written and verbal, between company and the customer by means of regular meetings, feedback reporting, escalation
Continuously review cost / benefit and ROI Drive customer-centricity Maintain a high level of inter-departmental Management: Support the business objectives and drive customer satisfaction through the required metrics. Monitor Registration Advantageous Experience: 5 years Managed Care, Hospital strategy and Hospital negotiations experience years Acute and Chronic Care Facilities Advantageous Knowledge Private Health Care Industry Health legislation
Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision. It marketing, and support to ensure revenue and customer satisfaction goals are met. The Product Manager's roadmap. Gather, manage, and prioritize market/customer requirements and the matching product unique selling selling points (USPs) Act as the customer advocate articulating the user's and/or buyer's needs Works marketing, and support to ensure business case and customer satisfaction goals are met Has technical product
streamline their operations and enhance their patient care. Collaborate with healthcare organizations to understand and compliance within healthcare organizations. Customize and extend Microsoft Dynamics 365 using tools Accelerator, Customer Service, Field Service, and Sales. Experience with configuring and customizing Microsoft
requirements and provide appropriate solutions. Manage customer relations to ensure satisfaction and retention and make decisions decisively. Demonstrate genuine care for individuals and foster team development. Adapt
based on Business Requirements Document (BRD) and customer specifications
based on Business Requirements Document (BRD) and customer specifications