Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit
for a Client Director to join our team.  The purpose of the client director role is deliberate and dedicated focus on all large (R100m+) clients / programmes or those that have the potential to better serve, add value and support a particular client, while bringing the best of iOCO to the fore to
What you’ll do:
Client Success Manager - Western Cape A dynamic, vibrant and growing IT company is looking for Client retention, long-term success, and satisfaction of our clients by leveraging data analysis to drive strategic position involves building strong relationships with clients, understanding their needs, and optimizing their experience and drive mutual success. A successful Client Success Manager combines empathy, analytical skills skills, and strategic thinking to ensure clients achieve their desired outcomes while maximizing their
IT Software Development Solutions External Client Service Account Manager – Gauteng Permanent position External Clients at their premises to discuss software solution needs for the External Clients premises systems that External Client request to be developed and implemented. External Client support Verify tasks Regression Testing prior to deployments to external client environment. Manage IT Software deployments Hotfixes are identify defects with External client. Resolve IT Software client business, process problems, ensures
financial services (distinct advantage) Attributes: Client oriented Action oriented, showing initiative Good networks and relationships, internally and with clients Able to effectively multi-task and manage conflicting timely and accurate responses to client inquiries, and managing client expectations A passion to learn individual with a strong aptitude for administration and client service. This remote role involves coordinating providing essential support to the client operations team. The Client Operations Coordinator will manage
of the continent's biggest companies as their clients. The ideal candidate must be comfortable with IFRS of client meetings and will also function as lead for technical accounting matters. As the Client Management product to onboard clients and client information onto the platform, and manage client requirements Implement Assist clients with IFRS 2 and incentive related queries and in using the system Maintain client relationships new or existing solutions to existing clients Understand client needs and collaborate with management
of the continent's biggest companies as their clients. The ideal candidate must be comfortable with IFRS of client meetings and will also function as lead for technical accounting matters. As the Client Management product to onboard clients and client information onto the platform, and manage client requirements Implement Assist clients with IFRS 2 and incentive related queries and in using the system Maintain client relationships new or existing solutions to existing clients Understand client needs and collaborate with management
The client services manager will form part of the dedicated team based at the Clients offices. The aim cost and efficiency improvement initiatives. The client services manager will be accountable to identify initiatives to reduce the cost baseline for the client Financial tracking of the baseline, savings and requirements in line with client operational requirements Review monthly client invoicing and debtor collection with all stakeholders Client Relationship Management Fully understand the clients business and identify
The client services manager will form part of the dedicated team based at the Clients offices. The aim cost and efficiency improvement initiatives. The client services manager will be accountable to identify initiatives to reduce the cost baseline for the client Financial tracking of the baseline, savings and requirements in line with client operational requirements Review monthly client invoicing and debtor collection with all stakeholders Client Relationship Management Fully understand the clients business and identify
Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added