Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit operations, contributing to a positive customer experience and the overall success of the support team. Remote work co-ordination Matric 7 - 15yrs experience in a similar role Experience in the Telecoms industry
Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails Outbound calls to customers to provide feedback on queries Educational Qualifications: Matric A / N an Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2
Auditing or Risk Management Requirements: Minimum of 5 years' experience in Sportsbook Fraud and Risk Risk Management. Experience in managing a team. This role is crucial for the integrity and financial health health of a sportsbook, requiring a balance of technical skills and managerial expertise. Skills in analysis and knowledge of regulatory requirements are crucial for this role. Experience in Deposit and Withdrawal
achieve set goals Documenting and analysing the required information and data to produce reports Successful Law or Information Technology). 2-3 years BEE experience. Must have a valid driver's license and own reliable financial information and translate them into BEE requirements. Effective problem solving skills. Capable of
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation and ad-hoc coaching. Matric (National Senior Certificate is a minimum requirement). 2 years Quality Assurance Assurance experience withing a call centre environment. Familiar with data and root-cause analysis. Reporting PowerPoint). Ability to work independently. May be required to liaise directly with client. Excellent interpersonal
size and standby time of UPS, based on client requirements; Assess the location for the readiness to install recommendations; Request quotations from suppliers as per requirement, and initiate the procurement request process; maintenance of data centres/server/network rooms: Conduct the routine inspections of the data centres/server/network etc. are neat, clean, and in working order; Log calls where needed with Facilities Management to fix faulty that access control system is in place at data centres/server/network rooms; Maintain access list that
size and standby time of UPS, based on client requirements; Assess the location for the readiness to install recommendations; Request quotations from suppliers as per requirement, and initiate the procurement request process; maintenance of data centres/server/network rooms: Conduct the routine inspections of the data centres/server/network etc. are neat, clean, and in working order; Log calls where needed with Facilities Management to fix faulty that access control system is in place at data centres/server/network rooms; Maintain access list that
liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information qualification). Must have 3 – 5 years relevant. Experience in Supply Chain Management or Accounting an advantage
Area. Leading Client in the Technology Industry requires a Support Engineer to provide 2nd line support 1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate progress-information and estimated times to completion Matric or Grade 12 Tertiary qualification : IT Diploma Certification essential Min 5 years' experience supporting data centre software and must have good understanding
Responsibilities: • Collaborate closely with the 24/7 Response Centre to ensure seamless support for app users. • Provide and user experience. Required Qualifications: • 2-4 years of proven development experience. • Relevant database design. • Experience with Agile software development and environments like call centres and logistics in .NET Core, C#, SQL, and Test Libraries. • Experience with front-end frameworks such as Angular, React negotiable on experience and ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463