seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical excellent communication skills, and a passion for customer service, we want to hear from you. Apply now to be line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up standards and best practice • Respond to all customers within the SLA timeframe in accordance to priority
At Lancet Laboratories ( Electronic Laboratory Services Pty Ltd ) we recognise that results are achieved of a IT Service Desk Agent: Level 1. This position is based at Electronic Laboratory Services Pty Ltd workflow for the shift • Ensure the quality of service is of the highest standard at all times • Executes attending to new tasks. • Prioritises new tasks logged based on urgency and level of attention and allocate and thereof Knowledge/experience in dealing with customers/clients Negotiable
Service Desk Engineers provide IT end-user support on various components of an IT environment, including expectations in dealing with any incidents or service requests and you will continuously better yourself Deliver exceptional service to internal and external customers. Respond to customers within SLA. Capture training to customer personnel, empowering the users to help themselves. Create/ update Knowledge Base articles
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance culture is looking for a Customer Service Representative to attend to our customers including telephonic centre environment, maintaining standards of high customer orientation and professionalism. Location: Johannesburg priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance culture is looking for a Customer Service Representative to attend to our customers including telephonic centre environment, maintaining standards of high customer orientation and professionalism. Location: Johannesburg priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments
you're passionate about delivering exceptional customer service and technical support, this could be the perfect triage incoming tickets, dispatching resources based on priority and expertise. Technical Troubleshooting: development, particularly in mastering online customer service systems. Availability : Ability to respond
Our client is a leading international Internet Service Provider that offers amazing career opportunities
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in and external customers. You will be responsible for the smooth operation of the service desk, ensuring we agreed-upon service level agreements (SLAs) and deliver a consistently high-quality service Team Leadership Provide strong leadership and direction to the service desk team, fostering a positive, collaborative, and performance, and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate
Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond
We are looking for a competent Help desk technician for our Port Elizabeth Office to provide fast and its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create level support to the agents in the call centre Handing the daily IT Incidents service requests and close looping Serve as the first point of contact for customers seeking technical assistance over the phone or skills Proven experience as a help desk technician or other customer support role Graduate with specialization