(Northern Suburbs) is currently looking for a Business Support Specialist to join them on an independent contract IT / Finance Responsibilities 1st line business support helpdesk for systems like XPLAN via 4Me (Business and user support Investigate, analyse, resolve, and advise on support issues in XPLAN support environment complex problems Understand and develop the business support team competency Financial Service / Stockbroking
users with day-to-day IT issues Providing end user support to end users Quality incident resolution Regular SLA Provide remote support to end users (Including WFH users) Managing and supporting incidents logged requests logged on CA Providing first line support diagnosis and support for output device services Contribute IT software and hardware, desktop, and laptop support Relevant OEM Certification Relevant hardware certification Relevant MS Certification Basic knowledge of Active Directory and SCCM Basic knowledge of ITIL practices
a wide spectrum of IT technologies First line support offered Improvements to health checks made on an • A and N or similar IT related qualification • Basic understanding of hardware, operating systems (Linux (Linux or Windows), applications and networking • Basic systems administration tasks • Experience in the
day-to-day tasks and projects
Preferable skills Basic understanding of networking & IT infrastructure Ability to multitask Basic HTML knowledge
interactions of business process and requirements to support system design and development Contributing to the IIBA certification preferred Prior experience with Life Insurance systems Work experience with a policy
intelligence analyst, playing a critical role in supporting project management activities, driving efficiency responsible for managing and optimizing project support tools, ensuring their effective utilization across across projects, and providing technical support to project teams. You should have a strong analytical methodologies. Administer and maintain project support tools, such as project management software, collaboration reporting tools. Customize and configure project support tools such as PPO, Jira, Power BI to meet the specific
requirements. To support the delivery of applications, the Business Analyst will be required to: • Support the communication stakeholder/s. • Testing of software applications and supporting the business through change management, training systems projects. • Support the business management team with management reporting. • Support the business applications
business products and processes and systems development life cycles Competencies Proficiency in organising, co-ordinating
policies. 5. Troubleshooting and Support: Provide technical support to end-users for Intune-related issues