all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
24/7 basis Capturing all network incidents on the Fault Management System Reporting, handing over and similar experience Must have knowledge of incident management and problem management, network Management
communicate expectations to internal teams; Incident Management: Maintain a database of major incidents for methodology; Knowledge of ITIL framework (Incident Management, Problem Management, Change Management, Service
in departmental projects• Provide support Incident Management Problem Management. Network Management processes
lifecycle.
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Transmission / IP Networks environment Knowledge: Incident Management Problem Management. Network Management processes
operational processes and procedures for incident management, service request fulfillment, and escalation management. Incident & Problem Management: · Establish and maintain incident and problem management processes · In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong
operational processes and procedures for incident management, service request fulfillment, and escalation management. Incident & Problem Management: · Establish and maintain incident and problem management processes · In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong
dynamic provider of world-class Outsourced and Incident Management Services based in Tokai. You will help design
Knowledge: