Cape Town City Centre
R7 000
Key Skills:
FreerecruitKloof Street
About the job The Technical Support Agent will be responsible for delivering exceptional client service
escalations and complaints from clients. Support Agents deal mainly with inbound technical support and
trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
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Cape Town City Centre
field work might be required to assist with support calls.
Diploma, degree, relevant qualification
escalation point for Level 1 service desk agents.Takes service calls and performs incident specific activities
activities as directed by the Call PlannersPerforms preventative maintenance activities on certain
software installationsTakes routine service calls and performs basic maintenance and support.Responsible
expedite a resolution of a ticket.Managing calls, emails and tickets at the services desk and provide
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Pillangó PlacementsCape Town City Centre
systems across six countries, utilising a network of agents and shop owners. Coding is primarily done on the
company objectives in serving customers. This role calls for commitment to exceptional credit systems and
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Clicks Group LimitedCape Town City Centre
defined standards. Objectives Logging and Managing Calls on Helpdesk Management System Microsoft Server OS
2016, maintaining and support Microsoft System Centre Configuration Manager (SCCM), Patch management
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Pillangó PlacementsCape Town City Centre
electricity and smartphones through a network of agents and merchants. The young, hardworking team values
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FreerecruitKloof Street
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics
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Cape Town City Centre
Exposure to user experience design and human-centred analysis and design is advantageous.Knowledge
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Cape Racing, Brand Of Kenilworth Racing Ltd.Kenilworth
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
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Cape Town City Centre
Negotiable
Effective time and call management to support contractual objectives.Effective use of Call Management
services.Ensure effective resolution of calls within agreed timelines at expected service quality
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