liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information
Work with QA Engineers to build disposable test environment and automated testing. Work with QA Engineers Contact Garth Zoutendyk on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
design involving all stakeholders (Business/Developers/QA).
· Design solutions that are scalable, catering
system solutions to IT Project Lead, DevOps Team, QA Team, and Product Owner / Business team.
· Detailed
relevant to all stakeholders (Business/Developers/QA).
· Assist with generating a work breakdown
project.
· System testing /parallel runs assist QA in testing systems/solutions.
· Troubleshoot
seamless functionality.
ensuring seamless functionality. Collaborate with QA teams to identify and resolve bugs and issues. Stay Must have a degree (Nonnegotiable) Advantageous: QA Knowledge Business Analysis knowledge Cyber Management
for an IT Support Manager at their Distribution Centre in Centurion Efficient day to day running of the ideal candidate will have knowledge of Distribution Centre operating procedures and experience on the following
FTTB, Wireless, SD WAN, LTE, etc). Logging Support Calls on Manage Engine Service Desk (our ticketing system) Escalating Calls to Second Line Support or Vendor. Data Usage Reports. Following and Maintaining call logging experience with MS Office Suite as well as an ITIL based call logging program. Certification in A N or relevant
backups, patch distribution • maintenance of data centre environment – i.e. cabling, labelling, standards
improvement of CI/CD pipelines.
Reference: BIT003156-Sam-1 Calling Specialist React Developer An industry leader in the automotive industry