person. Responsible for the efficient operation of all IT systems Provide technical support and troubleshooting items Responsible for the efficient operation of all IT systems Responsible for installation of software and telephone system for all branches Log calls to service providers for all the IT related issues Repair cameras for all branches are working Maintain all office printers and set up for the staff Ensure all internet
Provide 1st line support to all users across the organisation, logging all Incidents and Service Requests accurately and resolving in a timely fashion. Supporting all company owned technology including desktops, laptops Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets Managing returns
client requirements. Testing : • Release note of all changes, new functions and bugs compiled. • Request Request ticket updated according to status. • All relevant code for specific patch/release/hot fix in respective interpreted. • Possible solutions proposed. Operations : • All requests logged and assigned via RT acted on and opportunities. • Fellow colleagues considered in all aspects. • Constant monitoring of client infrastructure whereabouts at all times. • Start, finish and lunchtimes strictly adhered to. • Good timekeeping for all meetings
diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring immediate first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin System Admins, IT Managers and Head of IT with all IT related functions. Troubleshooting and problem work Manage assets and software licenses - capture all details in IT equipment database. Maintaining company any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with users. Assisting
assistance for all users, nationally. Troubleshooting and repairing of faulty solutions Management of all Boardrooms testing and monitoring of Proof of Concept deployments All reporting required Responding to calls logged by remote/telephonic support Review, understand and enforce all policies and procedures outlined in the company`s
the enterprise's security architecture design and all security and network projects Enforce policies, procedures improvements, upgrades. Deploy, manage and maintain all security systems i.e firewalls, anti-virus software and execution of Data-Loss technologies. Supervise all investigations and monitor and report on security
Responsibilities
Arrange and scheduling meetings for all technicians and updating them on any changes or appointments quotations as per request. Assist and provide feedback on all customer care requests and referring technical questions Responsible for timely and effective response to all client interactions, request, and queries. Provide location validated and sent to management highlighting all issues for investigation and resolution. To provide technicians or Management. Managing and handling all customer queries. Ensure delivery of committed service
Implementation, for specified Clients in terms of: Source all information for implementations and ensure understanding monitoring of implementations are performed Follow all processes related to Implementation Management Incident provide feedback on the tickets as the resource Follow all processes related to Incident Management Administration business requirements for all implementations that require testing. Ensure all affected departments are are up to date with the status of all actions for specified funds by providing feedback. Ensure the Relationship
Implementation, for specified Clients in terms of: Source all information for implementations and ensure understanding monitoring of implementations are performed Follow all processes related to Implementation Management Incident provide feedback on the tickets as the resource Follow all processes related to Incident Management Administration business requirements for all implementations that require testing. Ensure all affected departments are are up to date with the status of all actions for specified funds by providing feedback. Ensure the Relationship
DevOps
Key Performance Areas:
All aspects related to project management ten knowledge
ing all certifications for training scheduled during the financial year.