Service Desk Engineers provide IT end-user support on various components of an IT environment, including incidents or service requests and you will continuously better yourself through training and research and the face of the company. Deliver exceptional service to internal and external customers. Respond to ticket/ task time entries. Provide guidance and training to customer personnel, empowering the users to
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge
being a Client Experience Manager in security services. Your mission? To make sure customers feel like delivering top-notch service and handling all the ins and outs of our Security Services Department. Your of hands-on experience managing operations and service delivery in complex customer environments. Additionally years of experience leading multicultural teams in service delivery settings. Your ability to foster collaboration understanding and exposure to service management tools and monitoring mechanisms are highly desirable. Your
scene? That's where you come in as the Technical Service Lead. Your mission? To blend business goals with heights, they are seeking a skilled Technical Service Lead to join their Aviation Department and contribute
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Lead the support groups in providing support services, reporting on performance of the team against procedure definition. Employee skills development, Training, perfromance recognition and reward. Technical Provide Tier 1 support for Voice technologies, IP services and transport technologies. Resolve all technical Champion training and development of the teams through the utilisation of available training opportunities to the development of new training solutions in collaboration with training specialists. Degree or Diploma
seasoned professional with a passion for client services and leadership? An exciting opportunity awaits experienced Business Unit Manager to oversee our client services division. In this role, you will be responsible a track record of delivering results in client services, we invite you to join our team and be part of Demonstrated ability to drive revenue and manage client service contracts Minimum Desired Experience: Minimum of client service operations, including end-user devices (printing, laptops, desktops, managed service desk
looking for a Head Service Manager who can; but not limited to; develop support service management, develop
qualification/certification
At least 5 yearsexperience in a Service management environment
Experience working
Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your support on systems and services to clients across various markets and services, including specialized
What you’ll do: