unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
consulting or financial services firms such as Old Mutual, Sanlam, Momentum Metropolitan, FSDA, Deloitte
coordinate system updates and replacement of 'old' versions
and/or coordinate system updates and replacement of 'old' versions Ensure networks & servers are fully systems, process any follow up action, perform all call resolutions related to assigned areas and ensure
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
Management Team, Merchants Department, Impacted Call Centre Agents.
and RF terminals in the DC, SAP/CORE 3 and Return Centre