Duties will include but not be limited to:
applicant will be reporting to the Assistant Service Delivery Manager (JHB) or their nominees at GAAP where
and Maintenance as assigned by the ICT Service Delivery Manager External. You must possess the ability
Configuration specialist is a member of the IT Service Delivery management team whose mission is to provide uninterrupted support the operation of end-to-end IT services delivery and management processes. Build documentation and measure and model service delivery and drive continuous improvements. Effective in managing knowledge. Recommendations:
Configuration specialist is a member of the IT Service Delivery management team whose mission is to provide uninterrupted support the operation of end-to-end IT services delivery and management processes. Build documentation and measure and model service delivery and drive continuous improvements. Effective in managing knowledge. Recommendations:
Contracts are adhered to together with the Service Delivery Managers. Monitor and reports on service levels Management and call Quality , to Manager and Service Delivery Managers. Documentation Ensure relevant documentation
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
stakeholder needs, satisfaction, and service delivery Knowledge management: · Ensure that adequate knowledge
Calling all Mid-Level Quality Management Maestros in The Telecsoms space Are you someone who thrives on ensuring every aspect of quality management is meticulously handled? If you're passionate about driving excellence and love the challenge of continuous improvement, then this opportunity is tailor