Duties will include but not be limited to:
looking for a Service Delivery Manager to join their team. The Service Delivery Manager (SDM) is responsible
efficient and responsive Service Desk and Service Delivery Management teams, be accountable for the delivery looked after large service desks and service delivery managers as apart of their portfolio. In order
and Maintenance as assigned by the ICT Service Delivery Manager External. You must possess the ability
Contracts are adhered to together with the Service Delivery Managers. Monitor and reports on service levels Management and call Quality , to Manager and Service Delivery Managers. Documentation Ensure relevant documentation
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
Senior Project Manager Financial Services /6 month contract
Johannesburg
Requirements
stakeholder needs, satisfaction, and service delivery Knowledge management: · Ensure that adequate knowledge