applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
Management Team, Merchants Department, Impacted Call Centre Agents.
(NoSQL), SQL Cloud Ops: Google Cloud Platform (GCP), Amazon Web Services (AWS) CI/CD: Advanced proficiency
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
JavaScript. - Design architectures and implement with Amazon Web Services (AWS) (API Gateway, Dynamo DB, Lambda
- Design architectures and implement with Amazon Web Services (AWS) (API Gateway, Dynamo DB, Lambda
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking