We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful closure. Adherence to call lifecycle processes and procedures. Ensure the phone is always answered timeously times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
you’ll do:
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined state. Ensure the user is issued with a reference number for every incident logged. Responsible for the Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective
Architectures Docker Azure AKS Kubernetes Reference Number for this position is GZ52956 which is a long-term ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
React Native Script Ionic Shell Scripting Reference Number for this position is GZ52363 which is a permanent ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
Experience with the Agile Methodology Reference Number for this position is GZ58521 which is a long-term ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
quickly assess and resolve issues during a user's phone call. Analyse and gather information about software
installing, servicing, and managingPBX systems, IP Phones, Access Points and networks across a variety of histories.
Required Skills
support to customers via various channels such as phone, email, Freshdesk support tickets • Ability to provide verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers while adhering response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management. •