systems under control of the function Customer Perspective Customer Relations Management • Develop and maintain agreed "Service Level Agreements" and agreed KPA/KPI's and effectiveness areas. • Driving customer satisfaction output. • Internal Customer metric - 360 degree assessment/ % deviation from Service Level Agreement Stakeholder external stakeholders to promote the business and service objectives of the company. • Ensure that the needs commitments. • Internal Customer metric - 360-degree assessment/ % deviation from Service Level Agreement MINIMUM
systems under control of the function Customer Perspective Customer Relations Management • Develop and maintain agreed "Service Level Agreements" and agreed KPA/KPI's and effectiveness areas. • Driving customer satisfaction output. • Internal Customer metric - 360 degree assessment/ % deviation from Service Level Agreement Stakeholder external stakeholders to promote the business and service objectives of the company. • Ensure that the needs commitments. • Internal Customer metric - 360-degree assessment/ % deviation from Service Level Agreement MINIMUM